To Our Community of Builders,
We wanted to provide live updates on our efforts to satisfy extraordinary demand for our 80% Products. In short, we were not prepared for 2020, and we want to give our customers a resource with live updates on their order status.
The date next to each product shows which week of orders we are currently shipping. All orders placed prior to this date have shipped!
Pro Jigs: 11/17/2020
Forged AR-15 Lowers: 10/8/2020
Billet AR-15: 11/15/2020
AR-308 Lowers: 10/23/2020
AR-9 Lowers: 10/25/2020
Rifle Kits: 11/26/2020
Your Order Questions
“Why aren’t you answering the phone?”
During previous spikes in demand we’ve turned off the phone and focused instead on machining, packing, and shipping. We also found we can answer email requests more efficiently than calls.
“Did You Lose My Order?”
Hasn’t happened yet to our knowledge. We’re going to send further email updates on orders as many customers have told us that not hearing from us is making them uneasy. We were trying to be mindful of sending too many emails to our customers, but we’re taking a new approach here.
“I’m sick of waiting, can I get a refund?”
Absolutely! We really wish you wouldn’t cancel, but just send an email to firstname.lastname@example.org with the reason you are cancelling and our team will happily help you. We work hard to prioritize any change to an existing order.