To Our Community of Builders,
We wanted to provide live updates on our efforts to satisfy extraordinary demand for our 80% Products. In short, we were not prepared for 2020, and we want to give our customers a resource with live updates on their order status.
The date next to each product shows which week of orders we are currently shipping. All orders placed prior to this date have shipped!
Pro Jigs: 12/17/2020
Billet AR-15: 12/17/2020
Billet AR-15 – Flat Dark Earth: 12/4/2020
AR-308 Lowers: 11/29/2020
AR-308 Lowers – Flat Dark Earth: 12/2/2020
AR-9 Lowers: 12/16/2020
AR-9 Lowers – Flat Dark Earth: 12/12/2020
|To Our Loyal 5D Customers:We are happy to share an update from the manufacturer of the GST-9 below. We want to reassure you that all GST-9 orders, regardless of how they are placed, are shipped first-come first-served! All updates apply to your orders as well:|
GST-9 ORDERS – UPDATED 1/28/2021
We’re excited to report that the upgrades in our injection molding process have allowed us to significantly boost our production capacity of GST-9 frames. Many of you have already received a shipping notification. We’re excited to see the acceleration in output, and it’s only getting better!
April GST-9 Black Build Kit orders will be shipped by February 28th, 2021!
May GST-9 Black Frame orders will be shipped by February 28th, 2021!
Orders will be filled even more quickly than previously demonstrated with higher production capacity. We will continue to release updated shipping timelines to keep you informed.
We are anxiously waiting for these updates along with you but we are excited at the progress that is being made and look forward to seeing everyone’s orders being fulfilled!Thank you for your patience and understanding
Your Order Questions
“Why aren’t you answering the phone?”
During previous spikes in demand we’ve turned off the phone and focused instead on machining, packing, and shipping. We also found we can answer email requests more efficiently than calls.
“Did You Lose My Order?”
Hasn’t happened yet to our knowledge. We’re going to send further email updates on orders as many customers have told us that not hearing from us is making them uneasy. We were trying to be mindful of sending too many emails to our customers, but we’re taking a new approach here.
“I’m sick of waiting, can I get a refund?”
Absolutely! We really wish you wouldn’t cancel, but just send an email to firstname.lastname@example.org with the reason you are cancelling and our team will happily help you. We work hard to prioritize any change to an existing order.